Hellopeter
Share Your Experience

1 reviews | Active since Oct 2012

02 Apr 2017, 17:43

1Year of hell!

<p>I had a review about trying to cancel a Telkom contract which never got canceled, I was in formed by Telkom that it was escalated multiple times and my account was debited every month.</p> <p> </p> <p>I followed all the Telkom procedures and never got anywhere I didn't, I was informed by a Telkom consultant that after the contract is canceled I would receive a refund on all my payments, which hasn't happened.. contract was only canceled due to non payment slash well as the fact that it had expired in November. ..</p> <p> </p> <p>now Telkom has logged a default on my name. which is ruining my credit record.. how can a company whom does not follow it's own process take action against a customer who is receiving absolutely no support? </p> <p> </p> <p>I cannot wait a year for Telkom to get their employees and process in shape and take all the negatives whilst they carry on.. seriously.. o would never recommend Telkom to anyone, this experience has totally changed my views of Telkom!</p> <p> </p>

0
Replies (5)
Telkom
Telkom's reply02 Apr 2017, 22:26
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply03 Apr 2017, 15:27
Official

Good day Royston,

Kindly note that we have escalated your case number to our cancellation team to follow up and assist.

Regards

Tsebo ( Social Media )

Best regards,

's update03 Apr 2017, 15:50
Reviewer Update

Thank you for your responses.

So this contract has since been canceled... but the fact that I have a case from Telkom on my credit record is the big issue.

as mentioned above the contract was never successfully canceled by Telkom, I feel it has just reached its end.

But now I have a default bringing down my credit rating.. from a contract which I had canceled

's update06 Apr 2017, 08:57
Reviewer Update

Hi,

Is there any new feedback? I have not been called by any Telkom representatives as per the call centre agent and the feedback here has also since died down...

's update06 Apr 2017, 16:43
Reviewer Update

I called the Telkom call centre and the agent on the other line said that the refrence AI ********** is linked to a purchase...

He then said that the people who represented Telkom attl my complex have yet to respond if they have collected the router from me...

I'll give you an response, they have not!! These people have not contacted me since the call was first opened in 2015!! Once again why am I being punished for something that is out of my control!!!!!! I have seriously had it with this *******!!

Sort this out before I escalate this further.. It is seriously annoying how you punish a customer for something when it's your partners not following the processes!!!!

and as usual the feds back from Telkom dies..