1 reviews | Active since Mar 2012
1ST TIME CUSTOMER & VERY ****ED OFF
Good day<br> I signed up a contract for 2 tablet and a LTE Wifi.<br> I received my tablet on the 26 of September and I received a bill for the full month of usage when I only had the tablet for 4 days of the billed month. I called the call center and the lady told me that is just the way it is and I must live with it. I will not accept this as I cannot pay a service that I never received.<br> I want the billed amount to be credit as this is my first time with Telkom and already I'm having problems with my bills and I get a call center agent who tells me that's just the way it's done.<br> I have never heard of such a thing that I cannot be billed pro-rata .<br> I left MTN because of their billing ****-ups and know that Cell C is busy campaigning to get people out of their contract and if I can I will take them up on their offer if this isn't resolved within 7 days of me posting this .<br> Another option that I have is that I have 30 days to pull of the contract.<br> So Telkom please get back to me A.S.A.P.<br> thanks<br> <br>
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM156492
Regards
Luleka
Telkom Social Media Team
