1Month and still no Installation

I called into the contact centre on the 4th December to place an order for a Smart Home Premium. My first obstacle was that the temp staff that took my order hadnt processed it, when i followed up on the 7th December, Nothando the manager on duty, correctly submitted my application and confirmed installation within 7-21 days. Two visits by techs over 2 weeks first saying we need a pole and the second confirming no pole needed follwed by 3 missed appointments? Every missed apppointment leaves me and my family sitting at home for the day waiting for no one and using our airtime to followup? On Monday, i track down the technician allocated who then confirms cable theft in the area which is unconfirmed by the call centre? Today i get told that the area is renowned for cable theft and its advised that i go to a Telkom store and apply for a fixed line look alike? Its not my issue a month later that this was not disclosed at application stage? I've waiting and heard every issue raised by Telkom techs over why we still dont have our Home system installed and now i'm advise to look for an alternative?? Unacceptable, i need my line installed, if i had an option i would have taken it?