1 reviews | Active since Mar 2009
1MB/s on LTE Advance
<p>Please could you resolve my ongoing issue regarding network speed on my LTE advance contract.</p> <p>I have logged a case : ********** 8 on the 17th of February and a technician came to my premises to assess the problem. I was advised the slow network was due to a setting ( WLAN advance - connection type = auto ) </p> <p>This was changed and a speedtest done 11:00am in the morning in a residential address when there is no network traffic or strain on the tower. When testing the network on the same day at around 7:00PM, the speed is running below 1mb/s - 4mb/s.</p> <p>It’s now been a month since the call was logged, and still not resolved, the call centre and "chat to us" only informs me the technical department is working on the problem.</p> <p>Effective immediately I am stopping payment on the account until resolved.</p> <p>1month to resolve a service request is unacceptable by any standard.</p>
Good day Gerhard,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Gerhard,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
13 day later, no phone call, no sign of a technitian and still getting speeds below 1MB/s.
Fantastic escallation from Telkom, I wonder if they are googleing how to fix network problems on their 1MB line speeds... would explain why it takes them more than a month to investigate their **** network... and just look at this false advertising :
https://campaigns.telkom.co.za/site/ ********** 8_LTE_Edu_Existing_Customers/LTE_Edu_Existing_Customers.php#Bookmark3
13 day later, no phone call, no sign of a technitian and still getting speeds below 1MB/s.
Fantastic escallation from Telkom, I wonder if they are googleing how to fix network problems on their 1MB line speeds... would explain why it takes them more than a month to investigate their **** network... and just look at this false advertising :
https://campaigns.telkom.co.za/site/ ********** 8_LTE_Edu_Existing_Customers/LTE_Edu_Existing_Customers.php#Bookmark3
3 Months Later and still an issue !!!
No responce, except an SMS indication you are investigating the problem. Why do you not just admit that your telkom tower is over utilised and cannot handle the traffic, refund me my money and keep your LTE(edge) contract.
I have even cancelled my Debit order with Telkom, but yet they still deduct every month.
This must be the most worst service provider in South Africa.
3 Months Later and still an issue !!!
No responce, except an SMS indication you are investigating the problem. Why do you not just admit that your telkom tower is over utilised and cannot handle the traffic, refund me my money and keep your LTE(edge) contract.
I have even cancelled my Debit order with Telkom, but yet they still deduct every month.
This must be the most worst service provider in South Africa.
Still no replay or resolution
Still no replay or resolution