1H30Min, Call center answers and cuts call no help

Febuary 19th i logged a call with Afrihost my isp that my line dropped from 8.3mbps to low 2.1/1.3, I exchanged router/cables/ filters and no avail to get better performance, on Afrihost side they managed to see port errors on the rise with constant issues and reported the fault to Telkom. From the 19th no Telkom representative has contacted me until 6PM 1st March with a simple SMS stating line restored please prompt no if line is still faulty. No one contacted me just simply sms and NOW MY LINE IS WORSE. So i contacted Telkom only to be shocked that i had to hold on for an ENTIRE 1 HOUR AND 30 MINUTES ONLY TO BE CUT OFF WHILST EXPLAINING MY ISSUE. This is ridiculous and unacceptable, i am paying almost a R 1000 for this line and expect service no this pathetic excuse of \Friendly & helpfull\" service , i hope we can get this case resolved within next 24 hours."