19 months of Telkom purgatory.

27 October 2016 set in motion a series of events that I could never anticipate. I changed my Telkom Service from a Business offering to an uncapped ADSL. I followed the steps and procedures as stipulated.

It soon became apparent that something was amiss. I was being billed for both services. The business contract was not cancelled. The uncapped ADSL was merely added. I have tried unsuccessfully to resolve this situation for the past 19 months.

In February of 2018 there was a slight moment that I had a service an that I was under the impression that all was resolved. Sadly not.

Since March 2018 I have been paying for a service that I don't receive. I have email addresses and contact details for people who have tried unsuccessfully to assist me in resolving my problem.

It surprises me that Telkom no longer supply head office numbers in order to enable customers to escalate problems in order to obtain solutions.

Surely it cannot be that difficult to cancell one service and initiate another one? Must it take 19 months? I think I have tried every means possible to resolve this.

What is my next step?