19 Days without servic from Telkom

It has now been 19 days that I am without any service from Telkom wrt my adsl and telephone line. Not once has Telkom even thought of calling me on my contact details I have to supply when logging the problem or the 20 times I have escalated the problem. All I get from Telkom is apologies via Facebook and the promise that a technician is assigned to my problem and will be in contact shortly - This is the worse customer service I have ever experienced with a company in my whole life - 793CRK240715