19 Calls to Help Centre and no support

I requested an upgrade to 10 mbps line. Instead of upgrading me Telkom discontinuted my service. Over the past 72 hours I have made 19 calls to the Telkom and visited the shop. I have been transferred from the technical to the accounts and to the sales department. Several promises was made that 1. I will be called back and 2. that the service will be rectified in a few hours. Still no resolution and was told yet again to wait until tomorrow.