***A ref nr

Our business app**** for a new line and adsl line on the 17th of November 2017, we have had numerous sms's saying they are coming to install the line, after investigating this we realised that TELKOM's staff is VERY *********** ! They actually did install a line ( 2 Lines to be exact ) BUT this is were it gets tricky, this 2 lines was not installed in OUR shop, only the technicians will be able to tell you where they did the installation, as this was NOT installed in our shop ! So this was then escalated maybe 50 times ( and I am not even exaggerating now. ) Then we found a technician that discovered our shop and were going to install a line, but then we were informed that when the landlord did alterations to the shop ( NOT us ) the line where cut, so before TELKOM can install WE need to install new cables from the box ( That was situated next to our shop inside CAPITEC bank ) SO MY FIRST QUESTION WOULD BE, ME the customer is paying 638 for installation why should I install cables ? I am NOT a TELKOM technician or a electrician ???? And then it has been 11 weeks and still NO line ??? WHY WHY WHY WHY WHY ???????? What kind of service does TELKOM give ?? I have +/- 51 accounts with you, if I don't get installation in 24 hours I WILL BE CANCELLING ALL MY ACCOUNTS ! I want service ! THe clock is ticking ! And this is NO idle threat. Mrs A Streicher