*** Telkom account

I app**** for a Telkom home Wi-Fi online as they had a special for R299 for 6 months and thereafter it will be R599 for the remaining 18 months. It was then installed on the 2nd June 2020 then activated on the 3rd June 2020. On the 9th June 2020 I received a bill for R617.81 which was split into two months. First amount of R190. 27 stated from 23 May 2020 to 8 June 2020, second amount R346. 96. I called telkom several times inquiring about the incorrect bill, I even went to a Telkom branch in wonderboom Junction and they could not assist as they do not work with bills and they logged a call back for me. A Telkom consultant did call and I explained everything and they gave me a reference number (***2). Days went by I never received any feedback back, I have been calling both their customer numbers 10210 and 10213 each time I'm being told to contact the other members and on several occasions when I got through to a consultant the phone always cuts before they tell me a way forward, I'm even suspecting that they cut the calls on purpose, they never call back nor send any form of communication acknowledging my problem. On the 1st of July they debited my account for R617. 81, I reversed it as I signed up for R299 special. They then sent me a message threatening to add debit order rejection fees to my next bill and said I should call Mpho on ***, I called this number immediately upon receipt of the message and it just rang. I called again for the next 4 days no answer. I then called customer care again spoke to another consultant who did say the billing information was incorrect and telkom needed to amend it, call got cut again. I called back spoke to another person who told me she knows nothing about billing and said I must call sales to fix the contract, sales sent me back to call the billing department. On the 9th July 2020 I received another bill for R1489. 52 Again I called telkom, same story. I even downloaded their app which gives errors when you try to login. It's been nothing but a nightmare, Telkom consultants are lazy and not helpful in any way. Their entire system has left a bad taste in my mouth. Now I'm stuck with an incorrect bill with no one willing to help, I feel that telkom deceived me when I signed up for their special and I feel DE*****ED by telkom for billing me from May whereas I started using their services in June. Please assist.