DS
Desmond S

1 reviews | Active since Mar 2017

09 Mar 2017, 11:56

18 Mails, No Response, Still billed after contract expired

<p>After 2 years of having this contract, 2 months before it ended i submitted their cancellation form as requested ********** ********** This person did not come back to me, i followed up with this person and cancellations over 18 times, i even followed up numerous times ********** this process. How many more times do i have to send my cancellation form?? I want my money back that Telkom stole from me in the last 3 months, these are unauthorized debits from my account. I even sent them a Bank stop order to indicate that they are not allowed to take money from my account unauthorized. They are still doing it??! If this goes on i will take legal action. I want to know what happens to this <strong>carlinbk and MoagiMK1. </strong>This is unacceptable client service, 18 Mails follow ups. I want to see repercussions taken here. </p>

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Desmond S's update16 Mar 2017, 10:00
Reviewer Update

So i wait for a response from the above. I get 1 reply back from one of the Telkom guys in retensions, and what did i expect? A Solution to my issue? Nope... Just another person to have to follow up with, Lets see where we are at... 18 follow ups + 2 on HelloPeter. 2 With whatever guy they assigned to follow up and here i am, still following up, every day, because telkom cant?

24 Follow ups and counting.