18 hours of internet in 7 days

My internet went down last week Thursday - says I am limited. I have an uncapped 4mb package and had not used much space for the month so I was not capped - yes they cap you if you use too much space. I logged a report on Friday, and was told that when I get home I must reset my modem and key in the new password we were given. Well it did not work. So the weekend we were without internet. On Monday I called again, and was given a second password. Got home, messed around with it and I got internet for 18 hours. Then nothing. Limited. I called today and was told I need to go home and call Telkom so that they can talk me through the setup process. I told her the setup process word for word. I have done it so many times this week already, I only have a cell phone and I have waited for over 10 to 15 minutes to get helped, it is way too much money.<br> <br> When I asked her to send a technician here to sort out the mess, she asked me if I really want a technician to come here, and I said yes. So she said she would have to log a fault. Hello I logged the fault last week and have a fault number. Telkom really, your internet is not working and I would really appreciate some help here