18 Days With NO Feedback or Product Required

On the 14th Of Jan, I had taken out a contract at the Telkom Gateway Branch. It was for a Huwaei P8. I choose Telkom as I was fed up with the poor Service with Cell C, and despite still having a current contract with them, decided to try out Telkom. This was the biggest mistake !! After signing the contract and submitting all required documents, i was informed that they had no stock of the phone. I understood that this happens and waited patiently for 5 days. Having received no feedback, I went to the branch to enquire the status. They informed me they still have no stock and will contact me later that week. a week later i went in and still no stock, gave my details and was promised to be contacted. On the 3rd time i had to go in at my own inconvenience as i have to take time off work. i was informed that there is no stock nationwide ? Really ! How can a huge Telecoms company not have 1 P8 phone ? Surely 2 weeks is enough time to order it if thats true. If not why can i not get a phone from another Telkom branch ? Is this the level of service i just commited to for 24 months ? Please can someone assist me or cancel this contract ! 18 days is way too long to be without a phone