18 days to fix fault

On the night of 9th February our ADSL line suffered a lightning strike causing the voice line to be extremely noisy and the data line to drop intermittently and frequently to the point that it was unusable. Reported on the 10th and followed up on the 12th. Followed up again on the 15th when it was stated that the fault had been cleared! Followed up again on the 22nd and every day thereafter. NOT ONCE did Telkom contact us. Now after 18days it appears finally to have been attended to. By the way, Telkom state that a fault should be cfleared within 24 to 48 hours!!!<br> Customers? They're a nuisance. Customer Service? What is that?<br> No wonder Telkom is in the state it is!