18 days and no response from Telkom

On 2 July 2015 I logged a fault with Telkom because my landline and therefore my ADSL line are not working. I received a reference number for my fault 326CRK020715. <br> Today is the 20th of July. I have called the call centre numerous times where I was told that a technician would contact me. In 18 days no one has contacted me and no one has come to fix my problem. <br> Everywhere I go there is advertising to join Telkoms Futurehood but existing customers are left without service.18 days and counting <br>