17 days with no feedback

On the 10th of July I discovered that my Telkom Night Surfer data was never activated. I realised this, of course, just after I stayed up late one night to update all my recently-patched games.<br> I phoned Telkom immediately and said I would a: like my Night Surfer to be activated and b: a refund for the data that I had used during Night Surfer times, which was around 4GB. <br> On the 16th, they phoned me and asked me, had I seen that my Night Surfer data had been activated? I said yes, but where was my refund? They said they would look into it.<br> That was 11 days ago. Since then, I have not had a single contact from Telkom that wasn't initiated by me. I have been calling them daily and, until today, could get no information other than 'your case has been escalated' out of any of the dozen or so people I spoke to. Several promised to phone me back when they had more information - none of them did. Several have. Several have allegedly sent emails to the person who was handling my case - she never did.