16th week and no change

Well the saga continues, despite getting stupid ref. No's and meaningless apologies nothing has been done and I mean NOTHING not even a phone call and this is the ******* they tell you here.<br> <br> This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.<br> We do apologize for any inconvenience we have cause to you.\<br> Your reference number is:SM140427<br> Regards<br> Luleka<br> <br> What a load of ******* they do absolutely nothing but tell you that they will do something