+/- 16 days still no repair on our business line

I have called everyday at least 2-3 times a day begging Telkom to come and fix out line and nobody comes. Now I am told it will only be fixed on the 28th and yet I logged the fault on the 13th of July. It is unacceptable I will not stand for this I want to remove my account from Telkom. I have been told that I need to wait like everybody else because there is a back log in faults... I'm a paying customer and nothing is happening My business cannot generate revenue without this phone... Maybe I should hold Telkom liable for all the money I have missed out on and also the salaries I need to pay at the end of the month with money I don't have.....