KN
Kobus N

1 reviews | Active since Jan 2012

13 Apr 2016, 10:02

16 days of being mislead and STILL no LINE!!

I have had the WORST experience by far with Telkom. <br> It is now day 16 after my request for a line reinstatement ON AN EXISTING LINE with still NO SERVICE!!! after I was promised it will take 2-7 days. <br> <br> Every time I contacted Telkom in the last 3 weeks I was blatantly Mislead by reasons for late and No service being different by every representative:<br> 7 Apr : Nandipha - Broken Line<br> 9 Apr Gladice - Incorrect Phone nr, Manoba - Problem at the Exchange. <br> 2 Apr: Rosli - Discovered supposedly the correct nr allocated to me, Slee - System slow and thus the reason for not sending sms's yet to technicians to reinstate the line, GIA - Apparently Telkom coming on the day, Thabisiso (Supervisor): No port available on the Exchange and can't do anthing to resolve, <br> 13 Apr: Sibusiso - Order was declared unfeasible on 31 Mar but 7 Apr a port became available.<br> <br> Almost believed the port excuse but since I live in Bellville wich houses the MAIN Telkom Exchange and Head Office I am clearly being misled.<br> <br> I AM TIRED OF THIS TELKOM!!! PLEASE TELL ME THE TRUTH AND LET ME KNOW IF THIS LINE WILL EVER BE REINSTATED OR IF I SHOULD RATHER GIVE UP ON YOU FULLY AND FIND AN ALTERNATIVE!!!

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Replies (2)
Telkom
Telkom's reply13 Apr 2016, 12:02
Official
Hello Gysie84,

This response serves as confirmation that your query has been received.
Your reference number : SM223127
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.
KN
Kobus N's update04 May 2016, 12:05
Reviewer Update
Thank you Very much Telkom for your speedy response. Two days after your reply, I received an sms to confirm that the line will be reinstated on Mon 18 Apr. Not only did you reinstate but also did a full new installation from the box to my house. Thank you Once again I am very glad we have resolved this matter. Looking forward to be utilizing your service for years to come