16 days no Service

I logged a call with Telkom on 23rd March for my business line ***) - call reference 729CTK230316 that was not working at all - I waited until Tuesday thinking that all the public holidays may have caused a delay. They promised me a technician will come out. <br> Call again the next day and the call center escalated the call - ref 843008.<br> Called everyday to find out and was told that the technician is in the area and will call me. Then they told me that the technician will come by the 8th of April. That's 16 days later !!!<br> <br> How do I run a business that need internet and phones? Sixteen days to just come out and check the fault, no guarantee that it will be fixed. We struggle to run our businesses and this doesn't make it any easier.<br> <br> Seriously looking at alternatives to Telkom.<br>