16 days and no reply to email sent on Telkom website

<p>16 days and no reply to email sent on Telkom website....I had a technician call out of R252.94 on my Feb 2017 invoice as 'unnecessary call-out fee' I do not agree to this, as the problem was with the Telkom internet /PPPoe problem as referenced on technicians fault report 656CTK230117. He had to return to the exchange to change from DSLAM to MSAN. He even told us that on Sunday 22 Jan 2017 they picked up a problem with our internet account. I even phoned on 23 Jan 2017 to your billing call centre to inquire if my account was suspended or not. It was not. We even entered our ISP account details into our modem infront of the technician to show him our problem. When he left and obviously the change in exchange to MSAN worked, our modem and internet worked again.</p>