16 days and counting . . .

Fault ref 311 CRK100116<br> <br> I reported a fault on my ADSL line on 10 January 2016. it is now 26 January and the line is still not working.<br> I have had not contact other than a response to my previous complaint on 19 January on Hello Peter and an sms on 24 January saying that the fault is in hand.<br> <br> These are just words. NO action has been taken to fix the problem!! But sure as nuts, I have just received an email advising of how much is due on my account. Yep, the fees are up (From R751 to R813) . . . for a NON-EXISTENT service. <br> <br> I have been without the service for which I am paying for 16 days now (half a month), surely I deserve to be given a credit for each day that the service is unusable???<br> <br>