157 Days with no joy

Its been 157 Days since I requested my adsl line speed to be upgraded from 4 mbps to 10 mbps and still nothing has been done just the normal we will get back to you we looking into it blah blah blah and your area is not covered for this, lies lies lies Telkom is the most dishonest and poorly educated staffed company in South Africa. All the good reliable people left to go overseas and what do we get this bull you know as Telkom you get the clowns saying your area is not covered, yet on the adsl checker it shows I am and it even shows i am currently n 10 mbps what a load of hog wash, dishonest they think if you see that you will think you on 10 mbps. Then you get a clown that emails you and says you cant get 10 mbps there, BUT i have written confirmation that my area does get 10 mbps from Telkom, LOL lies lies lies they dont even now what is going on in Telkom sitting around getting paid to do nothing the 2nd Parliament. Stop making excuses and just sort out the 10 mbps see if you held on o the staff you had Telkom would be having service, now you going to get a BS reply again, I want it sorted by end of work today I have all the proof and i will take the matter further by tomorrow