1.5 Weeks without Internet, Still Without Internet

Have been sitting without Internet for almost two weeks now. ADSL line just went offline for no reason at 12 o'clock at night (no bad weather, no tree fell on the line). Everytime I call them to ask them why my line isn't fixed yet, they tell me they are troubleshooting the line, a line they told me THEY CANNOT SEE! How do you troubleshoot something you cannot see??????? You are supposed to send a technician to check why the line is broken and not showing at the exchange. I have escalated to Telkom that a technician must be here by Friday as I will not be home after the 7th of January. Everytime I tell them this, I get no response. I am a DGL player for Amaryllis Gaming, and due to your lack of service, I CANNOT PRACTICE WITH MY TEAM FOR RAGE!!! An event you sponsor!!!! If a technician is not at my doorstep today or tomorrow Friday the 5th of January, I will be handing this issue over to my lawyers.