15% interest effects your monthly, no one tells you and everyone avoids you

Telkom Billing System

I was not informed about the price increase from 14% to 15% would increase my already agreed upon monthly rate, regardless i know have a bad credit record because i am in arrears for the outstanding money that i wasn't informed about. I try to use Telkoms online service to speak to consultants and i have been disconnected three times (maybe because their own people know the thieving that's going on) Now all i want is a piece of paper to tell me exactly what the adjusted monthly payment will be taking into consideration the 15% instead of 14% and NO ONE can help me, i am expected to bounce from department to department asking for this and giving out the same information numerous times.

Jeez Telkom, get your **** together