15 days with out internet

Today is day 15 without Internet at my premises 1st reported on the 7th of Feb. According to the fault reporting (30Min waiting time) 6 technicians have been assigned to the line but only one arrived on the 15th and for the 10min he was at my premises testing checking and looking it was working 100% 30 mins after he left dead again in the last 2 weeks i have only had an hour of Internet this is starting to hurt cash flow and my game time not to mention my cloud service backups. I need help.<br> My escalation code is 672338