15 Days with no Service

I reported a fault on the 24th of January 2016 (211CTK240116), and on the 2nd of February I received an SMS saying the problem has been resolved, even though it was not. I then re-reported the fault on the 3rd of February (11CTK030216). I've followed up every day, and all that's happening is Telkom is telling me they will follow up and let me know.<br> <br> Today is 15 days that my fault hasn't received any attention, and nobody is willing to help. I find this completely unacceptable. At one point I received a tweet back asking what my fault is, this on day 10.<br> <br> I need this sorted today!