15 days and still no delivery on promises

After writing a report on Hello Peter of how it has taken me 5 months to try and cancel my Telkom line after having moved house - with the Telkom call centre keeping you on the line for 20 minutes plus, just to cut the call on numerous occasions.<br> <br> I get a prompt response stating that my query has been escalated to the correct department and feedback will follow soon. That was 15 days ago - nobody has contacted me, the line has not been cancelled. All that has happened is that I have received a further invoice, showing expenses running on a line that I don't even have access to anymore!! <br> <br> And that Telkom seems reluctant to assist me to close!.<br> <br> CAN SOMEBODY PLEASE ASSIST?!?!?<br>