14 working day waiting period after payment

<p>The debit order for our LTE service was returned. We did not receive any communication from Telkom. The debit order then went off again on the 15th and further funds were taken from our account to recover the funds for next month - I am not certain this is legal. We were disconnected on the 20th, 5 days after funds have been paid! The debt collection company New Debt Management (PTY) ltd confirmed that the funds have been released to Telkom. Telkom says it doesn't reflect on their system and nothing can be done about it. We have proof of payment yet nothing can be done. 7-14 working days is an absolutely rediculous. I have not received such bad service from any service provider ever. The excuse that it's telkom's standard system and process is not acceptable. I don't even have the words... this is not disappointing, this is un-ethincal, ludicrous and disrespectful to their customers. Desconnecting a service almost a week after payment has been made and then letting a customer wait for 14 working days! you got to be joking.</p>