14 days without a phone line

Phone line died on 25th of Dec. Credit to Telkom that they had someone manning the phone but that person said: fault will be seen to within 48hrs to 7 days. Phone again on 29th: no ma'am it's 7-14 days. No idea when a technician will be sent. No phone, no internet. No work. Telkom, some consistency and communication would be good.