14 days wait and cant query on the app

So this is my 10th Hellopeter complaint. Phoned these people a few time nothing gets done. I joined the app to track the issue and when you also wanna query you cant? No place to submit the query at all. I have no idea how long still I have to wait for my problem to fixed or what to do. Still paying for a 4 MB line and only have a 2MB line. Telkom clearly does not care about their consumers and is cleary breaching the laws of the consumer act.