14 Days today Still not sorted out.

Hello Kinglany,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM150912.<br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards<br> Igsaan<br> Telkom Social Media Team,<br> <br> and last week i sent this <br> <br> Utterly Disgusted: SM150912 i have been contacting the call center from late last week and i have been told that nothing is reflecting on my account as yet and i am owing more than R2000 now my account is in collections and stuff, no one has bothered to contact me even now its been 2 full weeks, i lost my phone and i wanted a new contract but now my account is collections i'm told i will have to wait for another full month or 3 for a new one. can a senior please contact me as soon as possible. with a new IPhone 6 Plus Gold 64 Gigs<br>