1 reviews | Active since May 2011
14 days of promises to fix ADSL and NOTHING!
I've read some of the other people's ADSL complaints and to my surprise Telkom actually responded and fixed their problems. Just sad that it then seems that Telkom's own online fault escalation system doesn't seem to work. So here I go.<br> <br> Issue, logged an ADSL fault (noise on line) 14 days ago (fault 233CWK060215) after doing all possible fault tests on my side (re-setting port, connecting and testing 2 different routers, check all internal cables, etc). Got an sms 7 days later that they are working on the problem. 4 days later received another sms that issue has been fixed and fault is now closed. During that time I got 3 calls from Telkom asking me the same question: \What is the problem". Every morning I have to listen to Telkom's sad 'hold-on-please-music' while holding for the call centre. But then"
Thank you for your post. Apologies for all inconveniences caused.
Kindly note that we have escalated this matter to our Technical Team for further assistance. Feedback will follow Ref: SM90281
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for your post. Apologies for all inconveniences caused.
Kindly note that we have escalated this matter to our Technical Team for further assistance. Feedback will follow Ref: SM90281
Kind Regards
Tebogo Nash
Telkom Social Media
