14 Days and No Assitance for Business line

Once again Telkom has proven their service to pathetic. We reported a fault on the 05 March 2015. Our line still has not been resolved. The problem was escalated and a technician by the name of Harry was working on the line but then just stopped. I don't know whether he could not fix the problem or what the issue was but our line is still not fixed. The reference for the fault is 462CRK050315.