14 Day Free trial cost R525.22

On the 25th March I signed up for a Telkom LTE 7.5GB + 7.5GB Promo offer at home with the assurance that if the signal was poor that I could return the unit and cancel the deal within 14 days without any charge. Upon testing before the deal was concluded a speed of 15mb/sec was achieved. When the unit was installed and used for a few day after signing the deal, the maximum speed achieved was 5Mb/sec with an average of 1.5MB/sec. I contacted the Rep to cancel on 28 March, within the 14 Day period, the unit was collected on the same day and a Cancellation form completed and returned on the 30 March. On the 2 April I received an invoice from Telkom Mobile for R525.22 and asked the Rep for confirmation that the deal had been cancelled and the debit order stopped. The Rep confirmed on 13 April that the cancellation form had been submitted and debit order stopped.<br> Today I received notification from my Bank that the amount of R525.22 had been deducted from my account. Upon contacting the customer care centre via email to ask why they had deducted this payment, I received the following reply Cancellation takes 30 days\ <br> This is to be rectified immediately and monies refunded."