14 calls 2 appointments and 0 resolution
<p>The below is an email I tried to send to Telkom management</p> <p> </p> <p>I would really appreciate it if you could assist me with my installation.</p> <p> </p> <p>I have been sent from pillar to post as both the Sales and Technical departments have advised that only the other department can assist – nobody can take responsibility. I was supposed to have my line 4Mb line installed on 15/07/2016. When the technicians arrived they deduced that the telephone pole in my yard was compromised and a new one needs to be installed. I then received an SMS to say that a technician will be sent to my house today(21/07/2016). I called the sales department and they confirmed this would be to erect a new telephone pole and to install my line.</p> <p> </p> <p>Today when I called for feedback, they advised that the technician updated the system advising that the point of connection was problematic. The problem that I have is that this was established on 15/07/2016 and the new technician should have been prepared to repair/replace this.</p> <p> </p> <p>Every time the appoint is scheduled, I have to get someone to take a day off work. I have now wasted 2 days and I not willing to waste another. If a technician cannot come this Saturday TO INSTALL A TELEPHONE POLE AND A 4MB LINE, kindly terminate my application as I do not wish to maintain a professional relationship with Telkom. The level of incompetency and lack of customer service is shocking.</p> <p> </p> <p>If this email is not attended to in 24 hours, I will be logging a complaint on HelloPeter.</p> <p> </p> <p>The above email was returned as i was given incorrect details by Nontemba Kwinana</p> <p>After calling another 5 times to get through to the JHB sales or Technical team, I was assisted by Angel Sibizo. Even though I was irritated, she remained calm and tried to assist. When I asked for her managers email so that i could resolve this without resorting to Hello Peter, he refused to take my details. This was another example of the type of customer service I have been receiving.</p> <p> </p> <p>Please terminate my application for a 4MB line - I cannot imagine doing business with Telkom if this is how I get treated before business has even started.</p> <p> </p> <p>My details:</p> <p>ID ********** 175087</p> <p>Cellphone ********** 805</p> <p>Email: **********