14 business days to reconnect

I left adequate funds in the bank acc for my mobile bill deduction but due to bank charges was accidentally short. My incorrect assumption was that I would be double debited next month as have never made a mistake like this before. Instead both phones cut off. I immediately called and was advised to make cash deposit to rectify which I did literally as the bank opened. After 48 hours I have now been told that it takes 14 BUSINESS DAYS before the payment will reflect and a case can be logged to reconnect my phone. When I askedthe agent why so long she rep**** \Because you are late\". When I asked her why that effected the length of time to simply post a payment she again answered \"because you are late so this is our procedure\". How can this take so long? I will not renew my contract am spending R4000.00 pm on mobile and to be treated like this. Absolutely ridiculous."