14 business days for a line speed increase, and still waiting. Cheers to Telkom's best business practices...hey at the end of the day it's lost revenue for you...and a minor inconvenience to me

I requested a line speed increase 14 Business days ago, somehow Telkom thinks it is in all of our best interests to spend 14 Business Days to update my address details instead of increasing my line speed as requested. My account is ore than 11 years old so I don't understand how my address just decided to change when I requested a line speed increase. The best is that they don't have a call center for faults/order follow ups due to the lockdown, so you have to email them. Of the three replies to my daily emails, none have addressed when the issue will be resolved and to my utter amu*****t now their *** email is now full and not receiving any emails. TELKOM, you guys are more than a joke, no wonder you are doing so well....continue to run a once great company into the ground...My minor inconvenience is your lost revenue and as soon as I have 2 days when I won't be home you can be sure I'll be switching my line to MWEB at a cheaper rate I might add.