13 February 2018 - Line dies and no one is willing to assist

Logged a call on 13 Feb 2018 as my line went dead after the lightning in Cape Town. After numerous attempts to get them to escalate the call nothing is being done. 14 Days later the only feedback you receive is "The call has been handed over to out underground cabling division, they will be in contact with you." This is ridiculous how long can it take for them to fix this call? I logged the call the moment the line went dead via the online customer portal. Even when you call and talk to an agent they can assist or even transfer you to someone that can actually do something with the call.