EN
Eduan N

1 reviews | Active since Sept 2014

20 Feb 2016, 19:05

128mbps data runs between 4 to 14 mbps

According to the fair use policy on Telkom Mobile unlimited package, after 15 gb data is used<br> the data speed will be down trodden to 128kbps, i have reached that stage seen the data speed is much less.<br> I decided to do numerous speed tests and found the downtrodden speed is only between 4 and 14 mbps. I would like to know why Telkom mobile is not keeping to they policy and find this to be in bridge of the contract i signed<br> and agreed to. I would like Telkom mobile to sort this out as soon as possible and restore this speed to 128 kbps<br> and give feedback as soon as possible. I have lodge a complaint at telkom mobile call cente case no ***2 with Nosipho, but still awaiting feedback.<br> <br> Regards<br> Eduan SJ Naude

0
Replies (1)
Telkom
Telkom's reply20 Feb 2016, 19:14
Official
Hello eduan100,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM203273

Regards
Telkom Social Media Team