12000 Telkom Mess

Item: Telkom
Rating: 1
Author: Shane G

In November 2017 we cancelled one of the two telephone lines at our home - we have emailed and hand-delivered the cancellation form every month since then. We opted for the new fibre service offered as it was a good deal as we had a number at home. When Telkom installed the new fibre service it was installed on the cancelled line and the home number that we had DISAPPEARED.

After visiting the branch, plenty of phone calls and emails, including Telkom technicians visiting our home the problem has still not been rectified and the technici=an could not show us where our original home number is that we are being billed for - Now Telkom listed us for an outstanding bill of R12000.00 - which is for the cancelled lines and TWO fibre lines.

Now our services are suspended. I can gladly list all the email address below and the dates of all the communications - which would only frustrate me more.

LET HOPE TELKOM SEES THIS - HOW DOES A PERSON RESOLVE THIS INCOMPETENCE?

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Replies (1)

Shane G's updateReviewer Update

26 Sept 2018, 14:50

I am still waiting for this to be resolved, this is now our 3rd visit. There is an adverse report at the credit bureau. HOW DO WE FIX THIS MESS OF YOURS IF NONE OF TELKOM STAFF IS COMPETENT?

Shane G's update26 Sept 2018, 14:50

Reviewer Update

I am still waiting for this to be resolved, this is now our 3rd visit. There is an adverse report at the credit bureau. HOW DO WE FIX THIS MESS OF YOURS IF NONE OF TELKOM STAFF IS COMPETENT?