12 weeks after fault reported its still not fixed

I first reported my fault to Telkom on the 1st of August 2015 (***) I required my phone and ADSL line to be fixed . We phoned them again to find out why we had heard nothing on the 23rd of August we were told that the fault had been restored which they said meant fixed. When Telkom checked the fault it had not been fixed so they opened another case on the 23rd of August (***). The next day I phoned Telkom and requested that fault be escalated they gave me following escalation code (***) and promised the fault would be fixed by the 31st of August 2015. The 31st of August came and went I phoned several times requesting to know when my phone would be fixed. They said someone had been allocated to my fault. I had to go away for business and when I returned still nothing had changed. I phoned again and they said that my service had sent someone out to fix the fault on 13 September