12 months to move a telephone line

Good day <br> this is for the urgent attention of someone in Telkom who heads up customer services and actually does care of the customers wellbeing.<br> <br> It has taken over 12 months for me to attempt to move a line <br> ive done the request on- line, made the payment as per instruction however to date no contact <br> <br> Please contact me asap on *** or [Email Removed] <br> ***