12 MONTH OUTSTANDING BILLING QUERY

We cancelled our ADSL line in Sept 2017 and the service was cancelled the very next day. The cancellation was due to us having taken out a new contract. Imagine my surprise when the account arrived the next month with the charge still going through. After numerous phone calls and trips to the service centre this saga still goes on. We received a refund for some of the money but an amount for Softcap was still going through. The call centre don't seem to have anyone in charge because there is never anyone of a management level that you can speak to. The billing department have been requested to call me back twice - but surprise, surprise I am still waiting to receive that call. I have 8 (eight) reference numbers and when the account arrived today nothing has been done. The last reference number was given on the 6 August 2018. 12 months later. Surely it cant be so difficult to get an amount reversed that was incorrectly charged. I have even worked out for the account department the amount that needs to be reversed.

IF SOMEONE IN CHARGE AT TELKOM COULD PLEASE CONTACT ME AND SORT OUT THIS LONG OUTSTANDING MATTER I WOULD BE VERY HAPPY.