12 DAYS WITHOUT PHONE AND INTERNET

<p>On Monday 18 July I posted the following complaint: </p> <p>WITHOUT PHONE AND ADSL FOR EIGHT DAYS AND COUNTING</p> <p>1. Our phone stopped working on Saturday 9 July 2016. Our ADSL was working.</p> <p>2. I logged a fault per sms (Fault 129CTK100716) on Sunday 10 July 2016, stating that the phone was dead.</p> <p>3. On Tuesday 12 July 2016 I received an sms that my fault is in hand with Telkom's technical repair division.</p> <p>4. During the afternoon of Tuesday 12 July 2016 our ADSL stopped working.</p> <p>5. When I phoned to find out about that, I was told that the technician was actually on site, busy repairing our phone; he therefore disconnected the ADSL temporarily.</p> <p>6. However, the phone was not fixed, neither was the ADSL.</p> <p>7. Since then, I’ve been phoning AT LEAST four times a day, making enquiries.</p> <p>8. Everyone made promises about sending e-mails to managers, sending e-mails to the technician, speaking to the technician, speaking to a manager, etc etc.</p> <p>9. Since the Wednesday I had spoken to AT LEAST 8 different people at the call-centre. All of them assured me that the case was still open and would be attended to.</p> <p>10. On Friday 15 July 2016, I was informed that the case had actually already been closed on Wednesday 13 July at 10 o’clock, without the phone and ADSL being fixed and me being informed.</p> <p>11. Why didn't any of the people (at least 8) that I’d been speaking to since Wednesday, tell me that the case has been closed (see point 9). If they did, we could have logged the fault again, on Wednesday.</p> <p>11. The fault has now been relogged, on Friday, which means that we start all over again at the back of the queue.</p> <p>12. Both myself and my husband work from home and we are dependent on internet.</p> <p>13. We desperately need our phone and ADSL to be reconnected.</p> <p>14. It is already Monday 18 July and a new technician has not even been assigned to our case.</p> <p>15. WE ARE DESPERATE!!!!!!! </p> <p> </p> <p>The day after I posted this complaint, Telkom phoned and said they would follow up. On Thursday (yesterday) the PHONE was fixed, BUT NOT THE ADSL. My biggest fear now is that our case will be closed AGAIN (as happened last week) and then we start all over again!!! Both my husband and myself work from home and are dependent on internet. I am past desperate...... :-(</p>