12 days with our line down and counting

We have been speaking to them telephonically every day since the 1st of January. On the 1st I was told an unusually high voltage ran through the cable and it needs to be replaced and it will need to be transferred to their bellville cable division. No appointments have been made, the call centre agents just keep escalating and escalating and escalating. It has been 12 days now where we have been unable to work from home. We pay webafrica and showmax for services that could not be rendered for almost half a month now. Our work has fallen way behind, we have both needed to buy multiple mtn databundles to make up for our lost internet. This issue is costing us so much money and yet Telkom cannot even tell us what exactly is going on.