12 days and no service.

<p>I reported my internet was down 12 days ago. Since then I have called daily for updates on the fault. </p> <p>A few days after I reported it, I got an sms to say the fault had been logged. The operators I spoke to were all friendly and helpful. They told me various different things but eventually one of them told me that my fault had been assigned to a technician last Friday. That was four days ago. I had a telephone call early this morning telling me a technician was working on the problem and that they would either contact me or come to my home. This is the public holiday. I have sat at home the whole day waiting for this message or visit. It is now after 5 pm and I have still heard nothing. In the past, telkom has always been efficient and helpful and I have never waited more that 24 hours for someone to sort out the problems. It is now nearly two weeks!!! I am very disappointed and I would like it sorted out please. And Id better not be charged for internet that I havent received. </p>