11th day of non response and service

This is the 11th day of non repsonse from Telkom regarding internet service . I have called telkom consecutively for 11 days and the same response is that "we have escalated this to the technical team". This is totally unacceptable. When I asked if I was going to be charged for these days their was no response. I then asked to speak to a manager to help with the problem the agent quickly stated that they have no managers on site every day for 11 days???

My daily business is internet based where I work predominantly via mail. I am unable to do my job as no one at telkom cares about actually fixing the problem.

I went onto twitter to see if I can get a response. I publicly tweeted for which I received a response to DM telkom. After doing so I received one message back and then nothing further.

I have paid my account timeously and I have been a loyal customer for the last 20 years on time but still this does The service is disgusting. I don't know if it is because I reside in rustenburg that we are not an as important as a city customer but I believe this is unacceptable.