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KM
Kevin M

1 reviews | Active since Feb 2014

03 Jul 2018, 13:55

118 days and counting to cancel a line

If it took you 101 days to finally cancel my landline, and that's after me having to call you repeatedly to do so.

How long is it going to take you to repudiate the charges that you've added to my account for this period? Seeing as you have already now exceeded the time frame you gave me for these charges to be repudiated, and history shows you have no idea how to stick to the time frames you give you clients, I will not be holding my breath. I know I will be forced to call you repeatedly again, until you finally do your job.

Seeing as I moved out of this house 3 months ago, and new tenants having already moved in. It is pathetic that I am still having to fight you regarding this line. I can't see how you even remotely call yourselves a service provider.

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KM
Kevin M's update19 Jul 2018, 07:44
Reviewer Update
Just received another invoice. So it has now been a month since I was told 'it would take 7-14 days to repute the charges' I've been told my call has been escalated and taken up with the fulfillment department. Yet nothing has been done! When I previously had a customer facing job. When an issue arose we dealt with it that day. We did not make the client wait half a ****ing year!