***

Good day,<br> <br> Sorry for sending this mail to all of you but I don't know who to complaint to any more.<br> <br> I have account issues on both of the above numbers. Telkom made a decision to add on *** all ADSL fees. I went to the Clearwater branch to log a complaint and the lady who assisted me said that she has fixed it. But guess what she just transferred it from the *** to *** when I received the account statements. I had to again to take my time and go back to the Clearwater branch and was assisted again by a different person and said she made now the change to the correct numbers.<br> <br> I asked her what will the account be for the numbers individual and she said she will not be able to assist me but however she informed me that the internet was allocated the re right account and were told on number *** I have a 4MBPS speed line. This is not correct as it must be a 2MBPS speed line.<br> <br> Everytime when I have to separate accounts (which is not my mistake, but Telkom's) I am being charged Prorata fees, to separate the accounts? So why should I pay for Telkom's mistakes?<br> <br> Can I please have the correct account statement to be able to see the outstanding amount and can